smartbiz.am

Terms of Service

Last updated: July 20, 2026. These are the general SmartBiz service terms. The final project scope, price, timing, and responsibility limits are defined in an individual proposal or agreement.

Service provider

Paid work starts only after a written proposal or agreement identifying both parties has been accepted.

Nature of the service

SmartBiz designs and configures AI responses, customer-channel automation, inquiry capture, booking, reminders, dashboards, CRM/API connections, and reporting according to the selected package and technical scope.

Prices and taxes

“From” prices are minimum reference points. Final pricing depends on channels, languages, workflows, integrations, team size, branches, data migration, and security requirements. Applicable VAT or other taxes are stated in the proposal or invoice according to the service provider’s legal status.

Third-party platform fees

OpenAI, Meta, WhatsApp, CRM, SMS, telephony, hosting, domain, booking, and other third-party fees are not included unless the proposal expressly says otherwise. The customer pays them directly or reimburses them under the agreed process.

Payment and start

Prepayment, payment milestones, monthly billing start, minimum term, delay, and cancellation rules are defined in the individual proposal or agreement. Work begins after the agreed prepayment and required access are received.

Timing and acceptance

Timing starts when the customer provides the required materials and access. The system is considered delivered when the agreed core workflows are available for testing and the customer has received the required instructions. The acceptance and correction window is defined in the proposal.

Monthly support

All changes, configuration, and technical work count toward the monthly hours included in the package. Unused hours do not roll over unless agreed in writing. Work beyond the limit is quoted separately. New integrations, full workflow redesigns, large data migrations, and new product modules are not small changes. Standard support is Monday–Friday, 10:00–18:00 Yerevan time. An SLA applies only when agreed in writing.

Accounts, data, and ownership

The customer owns its business data, brand, and customer data. Primary third-party accounts should preferably be opened in the customer’s name. Existing SmartBiz methods, common components, and tools remain SmartBiz property unless agreed otherwise in writing. Rights and handover terms for custom code, materials, access, and exports are stated in the proposal or agreement.

Ending support

Components operating independently in customer-owned accounts may continue to work. Functions that depend on SmartBiz hosting, servers, API links, monitoring, or paid external platforms may stop when support or payment stops. The exact list, access closure, possible export, and handover terms are defined in the proposal or agreement.

Results and responsibility

SmartBiz does not guarantee specific sales, revenue, conversion, or uninterrupted third-party platform availability. ROI calculator and demo figures are illustrative. The customer is responsible for its offers, prices, permissions, message content, and third-party platform compliance.

Healthcare and regulated sectors

The AI system is an organizational assistant and does not provide medical, legal, or other professional conclusions. Published answers and data flows in regulated sectors must be approved by the appropriate professional.

Disputes

The parties first try to resolve disputes through negotiation. Governing law, venue, or another dispute process is stated in the agreement between the parties.